Privacy, rights & accessibility
Notice of Nondiscrimination
Important information for visitors, patients, and families.
Equal access to home health services
Discrimination is against the law. Paramount Home Health Services is committed to treating patients, families, and visitors with dignity and respect.
1. Nondiscrimination
Paramount Home Health Services does not exclude people from participation in its services, deny benefits, or otherwise treat people differently on the basis of race, color, national origin (including primary language and limited English proficiency), age, disability, or sex, consistent with applicable federal and California law. Other characteristics may also be protected by applicable law.
We respect patient rights and provide services consistent with applicable federal and California nondiscrimination requirements.
2. Accessibility, auxiliary aids, and language assistance
People with disabilities or people whose primary language is not English may contact our office to request reasonable modifications, accessible communication, or language assistance. As required by applicable law, appropriate services are offered without charge when necessary for effective communication and meaningful access.
Examples of assistance that may be arranged where appropriate and required include:
- Qualified sign language interpreters or other communication assistance;
- Information in accessible formats, such as large print, accessible electronic text, or other suitable formats;
- Qualified spoken-language interpretation; and
- Written translation of important information, as required by applicable law.
For accommodations or language help, contact Paramount at (818) 818-6573 during office hours, Monday–Friday, 9:00 AM–5:00 PM. Please state your preferred language or communication format. Do not use the general website form to transmit patient health information.
3. Concerns and grievances
If you believe Paramount has not provided required assistance or has discriminated, you may contact the office and request that the concern be directed to the agency’s civil rights or compliance contact. You may raise concerns by telephone or letter; ask the office for an appropriate secure method if patient information is involved.
Civil rights inquiries — Paramount Home Health Services
9504 Topanga Canyon Blvd, Suite B
Chatsworth, CA 91311
Phone: (818) 818-6573
General office email: care@prhomehealth.com
Our office can direct you to the appropriate person for civil rights or grievance concerns. Filing a complaint does not affect your right to seek care or services.
4. File a civil rights complaint with HHS
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Visit the HHS Office for Civil Rights complaint instructions, or contact:
U.S. Department of Health and Human Services — Office for Civil Rights
200 Independence Avenue SW
Washington, DC 20201
Phone: 1-800-368-1019
TTY: 1-800-537-7697
5. Aviso en español
ATENCIÓN: Si habla español y necesita ayuda para comunicarse con Paramount Home Health Services, llame al (818) 818-6573 para solicitar asistencia lingüística sin costo, cuando así lo exija la ley.